NM_ Posted January 1 Posted January 1 (edited) What is CCIA? Central Command Internal Affairs (CCIA) is the organization within the Stellar Corporate Conglomerate responsible for investigating and resolving matters that occur at SCC-operated workplaces. Out of character, CCIA are a Aurora staff team that help both maintain and enforce the server's setting, including in-character actions/behavior. They are tasked with, but not limited to: Mediating employee disputes in the form of incident reports and review requests. Responding to fax communications sent during a shift. Managing and updating both SCC corporate structure, corporate regulations, and standard procedures. Representing the greater SCC through in and out of game interactions. (Discord relay bulletin posts, mini-events, faxes, in-game audits, coordinating holiday parties, etc.) The CCIA staff participate in-character utilizing staff-only roles that serve to arbitrate in-character issues. The resolution of these in-character issues can result in punishments against characters that are enforced by the Aurora administration. CCIA can be denoted by their light blue text color in OOC in-game, and their yellow role in the main Aurora Discord. What is an Incident Report? An Incident Report is an in-character document that serves the purpose of contacting Human Resources (HR) regarding on-ship situations that have either not been resolved by on-duty personnel or go beyond the power of command on board the SCCV Horizon. Incident Reports are handled by Human Resources Assistants (HRA), personnel that serve the duties of collecting evidence and testimony of organized investigations into recorded and approved Incident Reports on behalf of Human Resources (HR), a sublet of CCIA. Who can file an Incident Report? If your character is employed by a mega-corporation that is partnered with the Stellar Corporate Conglomerate, you are able to file Incident Reports at your discretion. Third party ghost spawn characters, merchants and other characters that are not affiliated with the SCCV Horizon and SCC are not allowed to file Incident Reports. Exceptions to this may arise from a lore arc. How does the Incident Report process work? Once an Incident Report has been filed, a member of CCIA will provide an automated message stating it has entered the queue. Upon review, the Incident Report may be deleted or denied by a CCIA Liaison, an Aurora Administrator designated to assist the CCIA team, depending on Antag involvement and/or OOC considerations. If the incident report has been deemed valid, it will be assigned to an agent, noted in a message post. The assigned agent will further review to decide if it will be pursued or binned. If not, the reporting party will be notified via the incident report thread. If proceeding, the assigned agent will reach out, as needed, to the parties involved for an interview in game. Once the agent has acquired sufficient testimony, the parties involved will be contacted with the appropriate in-character resolution. At the close of an incident report, an in-game resolution will be completed and the verdict provided to the involved parties. The outcome of the incident report is at the discretion of the CCIA agent, who confers with the CCIA Lead as well as the CCIA team as needed. As each case is unique, the methods of resolution will vary, based on gathered testimony throughout the incident report and the evidence submitted with it. CCIA Notes The outcome of decisions made against characters is documented through CCIA notes, which are visible either on the web interface or in-game via records for Command whitelist holders. Web Interface link: https://byond.aurorastation.org/user Incident Report Rules Incident Reports must strictly be in IC format. This is not an OOC complaint section. To file an OOC complaint see the Character/Player Complaints board. Incident Reports must be made using the format provided below. Incident Reports may only be submitted against standard Horizon characters. Incident Reports may not be submitted against antagonists or situations heavily influenced by antagonist involvement. Events that occurred during expeditions in-round are considered to be covered by antagonist-related rules. Antagonists may not submit Incident Reports. You are expected to try and find a resolution to situations in the round within the chain of command. You may seek further action on unresolved issues via an IR. Attach what investigation findings you can in the additional info section. Making no effort to resolve an issue may cause the incident report to be closed without investigation unless a valid reason is provided. Incident Reports are not public record, only the reporter or any individuals directly given information about an IR are allowed to speak about them ICly. If you have a question regarding the Incident Report you wish to file, you may contact any CCIA team member or admin liaison. A report will be dealt with when feasible, do not bump the IR threads or post unnecessarily on them, even if they are unlocked. You are not allowed to lie to defend others. You can only lie to defend yourself. If you want to help others, you are allowed to refuse to comment. This also applies to the investigation process. Investigation Guidelines Filing a report does not guarantee action will be taken. Your report will be noted and stored for reference purposes. If an investigation is opened, your own conduct will be investigated right along with everyone else's. An incident is treated as a single event from all perspectives, so there is no need to submit a report regarding the same event that was reported by another player. If you are not the reporter of an incident and have more information to add to a report, you may do so when meeting with a CCIA agent. When an incident report has been taken by a CCIA agent, the contacted parties will be given seven (7) days to respond to any contact attempts from the agent, otherwise their interview will be waived. A time extension may be requested if it is required, however, it should remain within a reasonable time frame. If you submit an incident report, you are expected to participate in the process. Failure to respond to a CCIA notice of investigation within a week after an agent is assigned to the report may result in rejection. Requesting extensions for unavailability and then frequently playing in rounds during the 'unavailability' may be considered evading CCIA action and spark additional action taken. Interviews may be conducted on server aboard the SCCV Horizon or through discord should circumstances make an on server interview difficult. Please note that discord interviews are typically a last resort and are not preferred. This is to ensure authenticity in record keeping with logs which cannot be guaranteed on Discord. Antagonists are expected to leave an agent's interview uninterrupted. Antagonists may only target an agent during the period after an interview has been completed. If you end up as an antagonist while escorting an agent, either ahelp or tell the CCIA in LOOC to excuse yourself from being an escort if this will significantly interrupt you. Anyone violating an action resulting from an Incident Report will be subject to administrative action. Incident Report Outcomes When an incident report has concluded, the involved parties will receive notice of the outcome. Categories of employee actions taken are listed below, which is not an exhaustive list. CCIA reserves the right to incorporate multiple as needed, or tailor outcomes to the cases at hand. Coursework An employee can be assigned to attend in-person or virtual courses for anger management, sensitivity training, conflict resolution, etc. These are typically completed off-screen and players are encouraged to include it in their RP where possible. Counseling A member of HR may choose to mediate over a personal dispute between employees to resolve the issue without further escalation. The offenders, victims, and reporter can attend, as well as any supporting roles such as a Head of Staff or Corporate Liaison. Employees that do not participate earnestly and continue to be problematic may result in further action taken. Reprimands Typically an official warning marked against an employee's record. In some cases, this can be probation for a period of time or include an injunction. Position Changes Suspension, demotion, reassignments, and more can affect an employee's position on the Horizon. The range of time varies case to case. Where the employee is reassigned is determined by their record, their corporation, and their department. This won't always be enjoyable, we encourage players to talk with us OOC about what they're willing to reasonably play. An agreement that you're more willing to fulfill goes a long way. Termination Contract termination for the employee who will no longer be employed on the SCCV Horizon. If all else fails in resolving a problematic record with repeat incidents, the employee will essentially be fired. Terminations are weighed heavily and something we keep in mind when reviewing a case, as it is the end of the character's story. We strive to stretch it out as much as possible, until the point where its no longer possible for someone of that level to be onboard. Incident Report Format Copy the content in the spoiler and paste it into a new topic. Title your report as: Incident Report [Date] (Example: Incident Report 12/25/2460) Remember to delete the text within parenthesis. Format: Reporting Personnel: (Name here) Job Title of Reporting Personnel: (Job title here) Game ID: (Game ID of the round on which the incident took place. If you don't remember the exact one, then the round after or the round before works as well. Found in the chat log once you log in, under the status tab above station time, and the lobby tab) Personnel Involved: (Name, Job Title - Offender/Victim/Witness/Other. Only three witnesses other than yourself are permitted, the rest go to secondary witnesses. Victims count as witnesses.) Example: Mary Biesel, Chef - Victim Danny Dominia, Janitor - Offender John Sol, Security Officer - Witness Secondary Witnesses: (Name, Job Title - Short description of what they witnessed) Example: Elise Elyra, Librarian - Witnessed John Sol arresting Danny Dominia after assaulting Mary Biesel Time of Incident: (If unable to provide, leave blank) Real Time: (Ex: 05:00GMT 3/24/25) Location of Incident: (location here) Nature of Incident: [ ] - Workplace Hazard [ ] - Accident/Injury [ ] - Destruction of Property [ ] - Neglect of Duty [ ] - Harassment [ ] - Assault [ ] - Misconduct [ ] - Other _____ (Place an x in the box that applies. If other, replace line and specify.) Overview of the Incident: (General description of the incident, to include as much detail as is deemed necessary) Submitted Evidence: (Place any in round evidence that you gathered. Forms written in round, recorder logs and photographs can all be considered evidence. Signatures, dates and stamps all account to the authenticity of the form, and it's good to have them whenever possible. Clear screenshots of the whole piece of evidence are required. Evidence that has been produced or affected by antagonist activity should never be submitted. Forging or falsifying evidence is forbidden both ICly and OOCly, and may incur administrative action.) Would you like to be personally interviewed? [ ] - Yes [ ] - No Did you report it to a Head of Staff or a superior? If so, who? If not, why? (Name, Job Title) Actions taken: (Description of efforts made by the reporter, security, Heads to resolve this incident) Additional Notes: (If none, leave blank) Credits to Sycmos, UnknownMurder, and any CCIA staff who have contributed. Edited January 1 by NM_
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