Official System for Reporting Staff Confidentially

[Guest Marlon Phoenix]

Having these reports that are logged accessible by heads of staff sounds agreeable to me. The net of people is wider but with it all formally logged by these ppl and the higher ups, rather than the messy discord DMing, you can more easily note and track any problems and have more effective oversight. 

So i agree with skull.

Edited May 29, 2020 by Marlon Phoenix

[Cnaym]

On 22/05/2020 at 11:25, Arrow768 said:

Peronally I am not a huge fan of the current system which (in some cases) encourages players to DM a staff member with their grievances (be it a headmin/dev about staff behavior or a admin due to player behavior). 

The problem with it is, that it is often not clear who has investigated what, what evidence has been investigated and what the resolution was. This is further complicated if the handling person retires from the staff team.

Those two points are the bane of the staff decision process. Someone sometime came to a "canon resolution" that everyone remembers, but nobody has any of the details or knows who decided what. I am fairly sure staff can remember my issue with a certain decision that nobody wanted to sign but everyone wanted enforced to a point where I just send the player into Skulls DMs.

The other side of DMing staff is that people have their favorites. This is not a problem when you ask a simple question. When someone sends me a "you need to tell x to do things so and so because I do not agree with it" it becomes a big issue. When staff acts on that without investigating the situation it becomes a massive issue, to a point where people just give up.

I would have no issue with an forum thread that just blocks the OPs name for the sake of the complaint, but otherwise keeps the staff or player complaint format the same. Seeing that things did get investigated and have a reasoning behind them is important.

[Guest Marlon Phoenix]

Hiding the names of people on staff complaints would not an effective change; it would alert the same number of people of the complaint and context clues can easily out the poster. And if the complaint ends up not escalating to disciplinary action, and is only kept as a note for tracking this behavior longterm, it still creates a lot of risk for the poster without garuntee of immediate redress.

Having the relevant department heads have access to these reports with the oversight of all of them is an effective method for all the reasons stated earlier.

[Guest Marlon Phoenix]

Is this in consideration?