Skull132 Posted August 23, 2018 Posted August 23, 2018 Around 1700hrs GMT+0 the server became sporadically unresponsive. A quick inspection revealed nothing, so we have requested a full hardware inspection of the box. We suspect that the physical RAID controller of the server has failed, but this is still to be confirmed. We will see once Hetzner gets back to us. In the mean time, we have confirmed that our data backups are usable. So in the case where our hard drives are unrecoverable, we have the important data (characters, bans, player records) fully backed up as of midnight yesterday, 22AUG2018. At present, we are waiting for Hetzner to diagnose and fix the issue. Once they've done that, we'll see what needs to be done to get everything back up and going. Though, this will most likely take place some time tomorrow. I will post updates here as the situation has meaningful development.
Skull132 Posted August 24, 2018 Author Posted August 24, 2018 Update. Storage failure confirmed. Currently on a temporary setup, backing up the VMs. The drives will be swapped tomorrow once our backups are complete, and then we will most likely be required to reinstall the entire system. So ye. Roughly 20 - 48 hours of downtime left, depending on how much difficulty we run into.
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