How to make a staff complaint

[Garnascus]

This guide is being written to communicate some useful information for you should you desire to make a staff complaint. While we will try our best to read almost any complaint, the more coherent and concise yours is, the easier our snail brains can digest what you are trying to say.

 

Step 1. Identify and communicate the staff action you are contesting.

 

We need to know why you are making a staff complaint. Start by clearly stating the specific ban, note, warning or other directive that you are contesting. If possible take a screenshot of it and include it in your complaint. While it is possible for us to search up your player history it takes extra time. You help us help you by including this information. 

 

Step 2. Clearly lay out your reasoning for contesting the staff action.

 

While it may seem reasonable to begin explaining your perspective of events in question this starts off on the wrong foot. We can struggle sometimes to figure out your reasoning for creating a staff complaint if said reason is buried halfway through your post. Instead, begin with your main argument and then list your supporting evidence. As an example let's say you were warned for killing another player without proper escalation. You might format your first few sentences like this.

 

I was given a warning by joe schmoe for killing the chef without proper escalation. I believe I did in fact have proper escalation as he had spent a good portion of the round harassing me which I will now detail

 

Step 3. Avoid common missteps 

 

Please do not apologize for making a complaint.

 

We empathize with the idea that a staff complaint is an aggressive action. However, our team views a staff complaint as a dialogue. Even the most professional and well maintained teams make mistakes. We expect them and deal with them with courtesy.

 

Please be concise.

 

This bears mentioning even though it is stated in the rules for the staff complaint subforum. A long complaint filled with erroneous and irrelevant information dilutes our ability to properly handle it. At worst it can affect our judgement of the situation and at best it extends the time for a judgement to be reached.