Complaint Format - Last update 19/11/2020

[Faris]

Character/Player Complaint Format:

• Put the ckey/character name of the complaint or the time of incident in the title.
• Be as detailed as possible. Logs and screenshots may be used for your complaint.
• If you are satisfied with the responses of the thread, you are free to ask the report to be closed.

 

BYOND Key: (This is your Byond Login/Ckey)
Game ID: (If applicable. Game ID of the round on which the incident took place. If you don't remember the exact one, then the round after or the round before works as well.)
Player Byond Key/Character name: (This is the Byond Login/Ckey or the character name of the player you are complaining. If you do not have it, we'll only provide it when the complaint is posted.)
Staff involved: (This is if the complaint was ahelped and if it was handled by a staff member)
Reason for complaint: (State your reason for your complaint)
Did you attempt to adminhelp the issue at the time? If so, what was the known action taken by administration/moderation? (Yes or no, then an explanation for why not, if applicable.)
Approximate Date/Time: (The date and time of the incident. Date is more important but both are helpful)

 

[Arrow768]

Regarding Confidential Complaints:

First of all: Read the entirety of this post if you consider creating a confidential complaint

We have recently added the ability to create confidential complaints.
The confidential complaints are created in the confidential complaints forum.
Do not create a confidential complaint in the character/player/staff-complaints forum.
A confidential complaint is initially only visible to the Headmins/devs and the author of the complaint.
Other people can be enabled to see/respond to the complaint as needed. (This will be announced in the complaint)
Usually the person that is accused will be enabled to see and respond to the complaint.

The purpose of confidential complaints is to handle sensitive topics.
The subject of the complaint does not have to be a character or player; It can also be a staff member.
Before creating a confidential complaint contact a headmin/dev (depending on the subject of the complaint) to determine if your complaint is suitable for that category.