Gives players the ability to close their own tickets that they initially open.

[Scheveningen]

Sometimes the absolute madmins forget to close people's tickets. Or sometimes players may not have anything else to say about an issue they report. Either way it'd be nice to be able to close your own ticket in cases in which you're the one opening them. Of course, players shouldn't be able to close tickets that staff open initially.

This also can be an issue if a staff member logs off before closing someone's ticket, because the person who has a ticket open with that staff member who dibs'd it last is not able to send another adminhelp until the ticket is closed by another staffmember.

[MattAtlas]

I am fairly sure they can from view tickets.

[Scheveningen]

The X for an expanded ticket only collapses it from view, it doesn't close the ticket and allow the player to open a new one.

[MattAtlas]

As far as I can tell from deadminning, I can ahelp and then there's a close button via view tickets next to my ahelp, which works fine?

Edit: Nevermind, doesn't work once the ticket is taken. Am dumb. I can support this, however.

[Skull132]

The issue with letting players close tickets is that players don't always know if the admins have something to add to a matter. This will result in duplicate tickets and the like, which will be more annoying than helpful for everyone involved.

[Scheveningen]

Okay, how about a better compromise? Make it so that you can open more than one ticket in a round and not be constricted to PMing only to a singular ticket.

If a player abuses this, it's obviously a qualifier for a ban from the server.

[ben10083]

-1 I can see this being memed and inflating the ticket count of people closing it too early

this scenario comes to mind;

Baldie McManz; "Goonie VonManz is breaking the rules"

Baldie McManz; -closes ticket-

Absolute Madmin; -makes new ticket, sends to Baldie- "How so"

Baldie McManz; "He is powergaming"

Baldie McManz; -closes ticket-

Adsolute Madmin -makes new ticket-

rinse and repeat

Honestly I do not see a problem, if you want to have the ticket closed do the following;

Admin tab>view tickets>Find open ticket(recent one)>ask them to close it>they close it.

If you want it closed, just ask them via the way above

[Scheveningen]

Potential for unreasonable abuse isn't really an argument imo, as anything can be abused in stupid ways and punished for it due to how stupid the method of abuse is for it. Likewise, the example you provided is an unreasonable abuse of tickets and would be very much punishable.

 

Admin tab>view tickets>Find open ticket(recent one)>ask them to close it>they close it.

 

If the staffmember assigned to the ticket isn't online when you try to adminhelp, you get an error message and cannot make a new message until another admin is called to fix the issue via discord or OOC. Both of which are awkward hoops to jump through.

The situation I proposed is a better option for convenience's sake so that this doesn't happen where a player can be stuck in a trap where they cannot adminhelp over an issue that they typed up because of a pitfall in the ticket system.

[Saudus]

Have a timer so a certain amount of time from ticket creation (5-10min?) is needed before you can close it yourself?