I'm gonna be honest, and this will probably be poorly worded but it's worth a shot.
I feel that.... Recently, the IC AND OOC complaints system is just being abused for anything and everything someone doesn't like, rather than actual, legit problems. This leads to, for example in the case of Bokaza. (Sorry bud, I know we don't speak much but I am on your side), getting nit picked for absolutely everything, leading to people going onto the defensive, because they feel like they are going to be judged for everything.
Heck it's part of the reason I don't play as much, I feel like if I make the slightest step out of line, a complaint is gonna pop up about me. That and I have been working and doing college stuff
In my opinion, I think this attitude then carries over into the other parts of the forums and possibly OOC.