Originally, it was going to be @Owen and myself handling this post, but since it is withdrawn, well, we still want to post.
First and foremost: Aurora does not tolerate transphobia or discrimination of any kind. Aurora also does not tolerate accusations of transphobia or accusations of discrimination, without evidence, of any kind. Such accusations have real life ramifications on people when accused in real life and, in my opinion, should not fly.
We completely understand why some people are hurt from this, and feeling betrayed, and we are sorry that staff reacted how they did. More on that below.
In future, I have some tips for everyone.
To our players: If something ever, ever feels off, please, please report it. Even if it turns into a big misunderstanding, we will never judge or punish you for reporting.
To the moderator and administration team: We will continue treating these cases seriously, and when evidence is brought forward from all parties, we take action. We will no longer be accusatory in our own right.
We as a staff team have learned from this, both on how to handle situations such as this, and how to handle ourselves in future. Owen and myself have worked together to create a post for the moderator chat which will hopefully see some improvement from us in future, and hopefully create less hostility when it comes to all complaints, not just this particular case.
If people are entering other peoples DMs to create hostility, we encourage people who have received such hostility to come forward with their evidence and myself and Owen will take a look at this. At the end of the day, we are volunteers. All work we do for this server, as with any staff member, is volunteer work. We are human, we have emotions, as anyone else on this server does. No one deserves to be blasted in DMs by someone.