I'm mostly referencing this. To be on the straight page, no ahelp was taken by staff? Who directed you to make the complaint?
I did, because; the ahelp came when the transfer was called, and I was afk for when the others happened, and I did not want to delay the round for way too long, since it would involve talking to the entire mercenary team and the rest of the crew that was involved. If I was present for the round itself, I would have got the first ahelp and would not have requested armory to make a complaint.