My two cents are that truthful communication is good for any relationship, including that between the community and the staff.
Can we have more transparency and can understanding of staff procedure be improved? Sure, but if you have concerns or don’t understand how the process works you also need to ask and let us know where the breakdown is happening.
That being said, dissatisfaction with a staff decision doesn’t necessarily mean a mistake was made on the staff member’s part and, contrary to popular opinion, all staff complaints are given due scrutiny.
In the interest of being completely candid, I think you’re still coming from a very emotional place regarding your past complaints and while I see you and think your feelings are valid, sweeping changes like what you suggest should be unbiased.